Everything you need to know about MoveSorted. Can't find your answer? Email us at hello@movesorted.uk
MoveSorted is simple. You tell us your old and new address, choose which organisations you want us to notify, and sign a Letter of Authority giving us permission to act on your behalf.
We then contact each organisation through their preferred channel — online forms, written letters, or telephone — and update your address for you. You can follow every update in your private MoveSorted portal, and we'll email you when there's something you need to know.
We directly update 25+ organisations on your behalf — including the Electoral Roll, Council Tax (both councils), TV Licence, your GP, dentist and optician, insurers, pensions, utilities, your employer and more.
A small number of services — such as banking apps, DVLA, HMRC and streaming subscriptions — only accept changes from you directly, through your own login, signature or original documents. No third party (including us or any competitor) can update them for you. For those, we send you simple step-by-step guides that take about 2 minutes each.
Either way, nothing gets forgotten — your final completion report shows every organisation, who updated it, and when. Full transparency.
Every customer gets their own private MoveSorted portal at portal.movesorted.uk. Once your Letter of Authority is signed, we'll email you an invitation from noreply@movesorted.uk to set your password.
In your portal you can see the status of every organisation as we update it, add or change your details at any time, tick off the updates you do yourself, message us directly, and download your Letter of Authority and Completion Report.
Can't find your invitation? Check your spam folder, or go to the portal login page and click "Forgot password" using the email address you gave us. That works too. Invitation links last 7 days and can only be used once.
You can add the portal to your phone's home screen so it opens like an app.
Most updates are completed within 5 working days. However timescales vary by organisation:
We recommend setting up Royal Mail redirection alongside MoveSorted as a safety net while updates are processed.
A Letter of Authority (LoA) is a legal document that authorises MoveSorted to act on your behalf when contacting organisations. It's simply a formal way of saying "I give permission for MoveSorted to update my address with these organisations."
Without a signed LoA, organisations are legally required to only accept address changes directly from the account holder. Your LoA is what makes our service legally valid.
We will email you your LoA after you submit your details. It takes under 2 minutes to sign and return.
We update 40+ organisations across all areas of your life including:
You choose exactly which organisations you want us to notify — you're always in control.
Yes — we send a formal notification to your bank on your behalf using your signed Letter of Authority. Most banks will then process the change directly or write to you asking you to confirm the update for security purposes.
We always recommend also updating your address directly through your banking app as this is the quickest method. We'll send you step-by-step instructions for your specific bank.
The Basic plan lets you choose any 3 organisations for us to notify completely free. It includes your Letter of Authority, personal email updates, and completion within 5 working days.
It's perfect for trying the service or if you only need the most essential updates done.
Standard (£9.99) covers one person moving home — 40+ organisations updated for you individually.
Family (£14.99) covers up to 4 family members moving together — everyone gets 40+ organisations updated for one single payment. It also includes children's school and NHS updates. It's significantly better value if more than one person in your household needs their address updated.
Each adult signs their own Letter of Authority. Children under 18 are covered by a parent's authority, so they don't need to sign anything.
Yes. If you have parental responsibility, you can list your children on your Letter of Authority and we'll notify their school or nursery, GP, dentist and any clubs you choose. Child Benefit is updated through the claiming parent's HMRC account, and we'll send you simple steps for that.
Schools and GP practices often phone a parent to confirm a change before updating a child's record. This is a normal safeguarding check, so please answer if they call.
Young people aged 16 or 17 in Scotland can sign their own Letter of Authority if they have their own accounts, such as a bank account or phone contract. Just let us know and we'll set them up separately.
We only collect what we need about your children and delete it 3 months after your move is complete. See our Privacy Policy for details.
Premium (£24.99) includes everything in Family plus:
It's ideal for people who need everything done quickly and want full written proof of every update.
Yes — simply email us at hello@movesorted.uk with the additional organisations you'd like us to contact. If the additions are within your plan's scope we'll add them at no extra charge. If they exceed your plan we'll let you know and you can upgrade if needed.
Absolutely. We take data security very seriously. MoveSorted is registered with the Information Commissioner's Office (ICO Registration: ZC126924) and operates in full compliance with UK GDPR and the Data Protection Act 2018.
Your data is stored securely, encrypted, and only used for the purpose of updating your address. We never sell your data to third parties and we never use it for marketing without your explicit consent.
We retain your data for 2 years after your address change is complete, after which it is securely deleted. Payment records are kept for 7 years as required by HMRC.
You can request deletion of your data at any time by emailing hello@movesorted.uk — we will respond within 30 days.
Only MoveSorted staff handling your case can access your personal information. Your data is shared only with the organisations you specifically authorise us to contact — and only the information they need to update your address.
We never share your data with any other third parties. Full details are in our Privacy Policy.
Yes — you are legally required to keep your driving licence address up to date. Failure to do so can result in a fine of up to £1,000. You must also update your vehicle logbook (V5C) separately — this is also a legal requirement.
This is one of the first things we take care of for you.
Failing to update your car insurance address can invalidate your policy entirely. In the event of an accident, your insurer could refuse to pay out if they discover your address was incorrect. Your postcode also affects your premium — so your policy may need to be repriced.
We notify your insurer as a priority to protect you from this risk.
For most organisations we handle everything. However a small number of sensitive accounts require you to complete the update yourself due to their strict security requirements:
In all these cases we will send you clear, simple instructions so you know exactly what to do.
Yes — we have dedicated business packages starting from £49. We handle all the complexity of a business relocation including Companies House, HMRC business records, VAT registration, supplier notifications, staff records and more.
See our business section for full details and pricing.
Yes — we offer white label partnership packages for estate agents, conveyancers and removal companies. You offer the MoveSorted service to your clients under your own brand, and we handle all the technology and processing behind the scenes.
Partner plans start from £49/month with unlimited client referrals. Contact us at hello@movesorted.uk to discuss a partnership.
We're here to help. Email us and we'll get back to you within one working day.
Email us →