Privacy Policy

1. Who We Are

MoveSorted Ltd is a private limited company registered in Scotland (Company Number SC886396). Our registered office is at Office 389, 18 Young Street, Edinburgh, EH2 4JB, Scotland.

We are registered with the Information Commissioner's Office (ICO) under registration number ZC126924.

For any data protection enquiries, contact us at: hello@movesorted.uk

2. What Personal Data We Collect

When you use MoveSorted, we collect the following personal data:

• Full name(s) of all individuals being moved
• Current (old) address
• New address
• Date of birth (where required by specific organisations)
• Email address
• Phone number
• National Insurance number (where required for HMRC notifications)
• Driving licence number (where required for DVLA notifications)
• Payment information (processed securely via Stripe — we do not store card details)
• Details of which organisations you wish us to notify

3. Why We Collect Your Data (Legal Basis)

We collect and process your personal data on the following legal bases under UK GDPR:

• Contract performance — to provide the address change service you have purchased
• Explicit consent — via your signed Letter of Authority, authorising us to act on your behalf
• Legitimate interests — to improve our service and communicate service updates to you
• Legal obligation — where required by law to retain certain records

4. How We Use Your Data

Your personal data is used solely for the following purposes:

• Notifying your chosen organisations of your address change on your behalf
• Processing your payment
• Updating your dashboard with progress of each notification
• Communicating with you about your address change updates
• Complying with legal and regulatory requirements

We will never sell your personal data to third parties. We will never use your data for marketing purposes without your explicit consent.

5. Who We Share Your Data With

We share your personal data only with the organisations you specifically authorise us to contact via your signed Letter of Authority. These may include:

• Government bodies — HMRC, DVLA, Electoral Roll, NHS, DWP, Council
• Financial institutions — your banks and insurance providers
• Utility companies — gas, electricity, water, broadband providers
• Subscription services — as selected by you

We also use the following trusted third-party service providers who process data on our behalf:

• Stripe — payment processing (PCI DSS compliant)
• IONOS — website hosting and data storage

All third-party providers are contractually required to protect your data and may only use it for the specific purpose we have instructed.

6. How Long We Keep Your Data

• Customer account data — retained for 2 years after your last use of the service
• Payment records — retained for 7 years as required by HMRC for accounting purposes
• Letter of Authority — retained for 2 years after the address change is complete
• Communication records — retained for 1 year

After these periods your data is securely deleted or anonymised.

7. How We Protect Your Data

We take data security seriously and implement the following measures:

• SSL encryption on all data transmitted through our website
• Secure, encrypted storage of all personal data
• Access to personal data is strictly limited to authorised staff only
• Regular security reviews and updates
• We never store payment card details — all payments are handled by Stripe

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restrict processing — request we limit how we use your data
• Right to data portability — request your data in a portable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw your Letter of Authority at any time

To exercise any of these rights, contact us at hello@movesorted.uk. We will respond within 30 days.

9. Cookies

Our website uses cookies to improve your experience. Please see our separate Cookie Policy for full details.

10. Changes To This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by displaying a notice on our website. The date at the top of this page indicates when it was last updated.

11. How To Complain

If you have concerns about how we handle your personal data, please contact us first at hello@movesorted.uk and we will do our best to resolve the issue.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

MoveSorted Ltd — Registered in Scotland SC886396 — ICO Registration ZC126924

Office 389, 18 Young Street, Edinburgh, EH2 4JB, Scotland

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