We are committed to protecting your personal data. This policy explains what we collect, why we collect it, and how we use it in accordance with UK GDPR and the Data Protection Act 2018.
MoveSorted Ltd is a private limited company registered in Scotland (Company Number SC886396). Our registered office is at Office 389, 18 Young Street, Edinburgh, EH2 4JB, Scotland.
We are registered with the Information Commissioner's Office (ICO) under registration number ZC126924.
For any data protection enquiries, contact us at: hello@movesorted.uk
When you use MoveSorted, we collect the following personal data:
We collect and process your personal data on the following legal bases under UK GDPR:
Your personal data is used solely for the following purposes:
We will never sell your personal data to third parties. We will never use your data for marketing purposes without your explicit consent.
We share your personal data only with the organisations you specifically authorise us to contact via your signed Letter of Authority. These may include:
We also use the following trusted third-party service providers who process data on our behalf:
All third-party providers are contractually required to protect your data and may only use it for the specific purpose we have instructed.
We keep personal data only for as long as we need it to provide our service, deal with any follow-up questions, and meet our legal obligations. Retention periods run from the date your address change case is closed.
| Data | How long we keep it |
|---|---|
| Details you provide in our forms (including any children's details) | 3 months |
| Signed Letter of Authority | 12 months |
| Completion report and organisation confirmations | 12 months |
| Emails and messages with you | 12 months |
| Payment and invoice records | 6 years, as required by HMRC |
| Anonymised service statistics (e.g. number of organisations updated) | Kept indefinitely — these contain no personal data |
When a retention period ends, we permanently delete your data from our email accounts, form records, e-signature account, devices and any cloud storage, and securely shred any paper copies. Our internal case records are anonymised so they hold only your order reference.
If you ask us to delete your data sooner, we will do so within one month, except for any records we are legally required to keep (such as invoices).
Our service is for adults. We do not collect personal data directly from children.
When a family moves, a parent or guardian may give us details of children moving with them, so we can notify organisations such as their school, nursery or GP practice. We only process this information where the parent or guardian confirms they have parental responsibility and authorises us to act.
The information we may collect about a child is limited to:
We never ask for a child's bank account numbers, National Insurance number or passport details. For Child Benefit and children's savings accounts, we record only who claims the benefit or which provider holds the account.
Children's details are shared only with the organisations the parent or guardian selects, and are deleted 3 months after the case is closed. A parent or guardian can ask us to access, correct or delete their child's data at any time by contacting hello@movesorted.uk.
Young people aged 16 and 17: in Scotland, young people aged 16 or over have legal capacity to make their own arrangements. A 16 or 17-year-old can sign their own Letter of Authority and exercise their own data protection rights.
We take data security seriously and implement the following measures:
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at hello@movesorted.uk. We will respond within 30 days.
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We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by displaying a notice on our website. The date at the top of this page indicates when it was last updated.
If you have concerns about how we handle your personal data, please contact us first at hello@movesorted.uk and we will do our best to resolve the issue.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
MoveSorted Ltd — Registered in Scotland SC886396 — ICO Registration ZC126924
Office 389, 18 Young Street, Edinburgh, EH2 4JB, Scotland